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£125, add a re-alignment call for £50. Eight slots only for 2025 - Click Book Now to secure your session.
Plan Your 2025
A clear plan can make the difference between a year spent reacting to challenges and one spent achieving your goals with focus and confidence. If you’re a Customer Experience professional in a tech company, Plan Your 2025 is designed to help you kick off the new year with clarity, direction, and a roadmap tailored to your priorities.
As someone with over 15 years of experience coaching and leading CX teams, I know how impactful it can be to step back and align your goals before diving into the day-to-day.
Gabi mentioned that while working with me “he was always someone I could turn to for help on any problem: navigating challenging interpersonal dynamics, figuring out how to balance competing priorities, and persevering on difficult projects”.
And Sofie said “During the peak of the Covid pandemic, Conor took on the role of my formal mentor, offering guidance and support when it was needed most. His experience, calm demeanor, and great sense of humour were invaluable during those uncertain times”
Finally, Sasha said: “What sets Conor apart is his emotional intelligence, empathy, and ability to build trust with both clients and colleagues. As a mentor, Conor helped me define my career goals and develop a plan to achieve those goals.”
What’s included:
A one-hour planning call to explore your goals, priorities, and challenges for the year ahead
A written, personalised roadmap outlining your key focus areas, milestones, and steps to success
A recording of our conversation, with key notes and action points
The option to add a 30-minute re-alignment call in Q1 2025 (because even the best-laid plans can benefit from a mid-course adjustment)
You’ll walk away with:
A customised plan for the year ahead
Clarity on your priorities and next steps
Confidence in your ability to tackle 2025 with purpose and direction
Plan Your 2025 is perfect for you if:
You’re ready to take charge of 2025 with a clear and actionable plan
You’re a CX professional in a tech company, navigating complex customer success or support challenges
You want expert guidance to prioritise your goals and chart your path forward
This might not be for you if:
You already have a robust personal plan and someone keeping you accountable
You’re not ready to take the next step in your professional growth (that’s okay too – I recommend signing up for my newsletter!)
You want more regular contact than a once-off call (move yourself over to regular coaching)
If this sounds like what you need, click Book Now and we’ll work together to make 2025 your best year yet.
My coaching client Sophie Pinto-Raetz (Customer Experience Lead) said:
Conor is an important mentor whose expertise fills a crucial gap I felt is missing in the New Zealand market. As a thought-partner, Conor has an exceptional ability to take complex, amorphous ideas and help distil them into something crystal clear. He has this incredible knack for reading between the lines, often summarising my thoughts and challenges better than I could express myself.
Beyond his sharp intellect, Conor brings a warmth and sense of humour that makes working with him such a pleasure. He genuinely listens, creating a space where you feel heard and understood. His high intellectual horsepower means he can quickly synthesise vast amounts of information (whether that's technical, systems or organisational) and grasp the key challenges you're facing. From there, not only does he help identify key pain points but also effectively leverages his wealth of expertise to help develop tangible, actionable solutions. He takes the big picture and breaks it down, guiding you from that that ever-important first step through to completion. His approach has been instrumental in transforming ideas into real progress.
In short, Conor is not only a brilliant mentor but also an insightful, kind, and funny person who elevates anyone he works with.
Ken Koontz (Managing Member & Senior Designer at Game Architect Studio) shared the following about working with me:
What sets Conor apart is his incredible ability to teach by example. He definitely has a wealth of knowledge on communications and customer support, that is obvious when just meeting him. But it was the way I witnessed the advice he gave being utilized in his own actions that motivated me to get out of my own way. From the little flourishes in his correspondence to the composing of a measured and empathic response in conflict resolution, everything we planned in my coaching goals was exemplified by Conor over the tenure of our coach/client relationship and thereafter.
I'd highly recommend Conor for coaching, training and mentorship. I know my colleagues definitely appreciate our work together.
I asked Maddy Lewis (Senior Customer Operations Manager at Expensify) if she could share some thoughts on working with me:
Conor’s wealth of experience and empathetic approach to mentoring have elevated my professional prowess and eased the challenges of navigating parenthood while maintaining a thriving career. His mentorship extends beyond the confines of the office, as he generously shares insights on achieving a harmonious work-life balance, crucial for any working parent. His sage advice and genuine encouragement have empowered me to embrace parenthood without sacrificing my professional ambitions.
Conor's impact resonates deeply, igniting a transformative journey of growth and fulfilment in my career and personal life.
Sasha Kluger (Senior Customer Success Manager at Expensify) said:
Conor has been a mentor and friend for a number of years now. What sets Conor apart is his emotional intelligence, empathy, and ability to build trust with both clients and colleagues. As a mentor, Conor helped me define my career goals and develop a plan to achieve those goals.
More generally, Conor is skilled and experienced in all aspects of customer success, from directly managing customers to building out our CS team. I would strongly recommend Conor as a resource to anyone looking for help building out their customer success program or advancing their career.
And here’s what Sofie de Vreese (Sales and Partnerships at Expensify) said:
During the peak of the Covid pandemic, Conor took on the role of my formal mentor, offering guidance and support when it was needed most. His experience, calm demeanor, and great sense of humour were invaluable during those uncertain times.
One of Conor's most notable traits is his unwavering dedication to customer satisfaction and retention. His commitment to delivering excellence in every interaction is commendable and sets a gold standard for customer service. Conor's genuine care and attention to our customers' needs have undoubtedly contributed to our team's success.
But what really sets Conor apart is just what a genuinely great person he is. Kind, empathetic, and always willing to lend a hand, he's made a positive impact not only on our team but on me personally. He's truly set an example.
Let’s hear from Gabi Horowitz (former Head of Marketing at Expensify):
Conor and I worked together for 8 years at Expensify, and over that time, he was always someone I could turn to for help on any problem: navigating challenging interpersonal dynamics, figuring out how to balance competing priorities, and persevering on difficult projects. He was a thoughtful and empathetic mentor to me and many others, and would always go the extra mile to help out a mentee or a teammate.
One of my favorite things about Conor is his level-headedness: he doesn’t get flustered or overwhelmed or stuck, he stays calm in the face of chaos, and he takes a measured approach to problem-solving. He was a rockstar at customer retention projects, led our CX team through some difficult reorgs, and was always a reliable leader, teammate, mentor, and friend.
Ok, just one more: Jason Li (Head of Onboarding, APAC, at Expensify):
During our time together at Expensify, I was lucky to have had Conor as a mentor. During a transitional period in my life, Conor was instrumental in supporting me as I built my confidence as a new parent and started a new generalist role. Through a deep understanding and respect towards my my personal situation, Conor was able to guide me in creating a set of achievable goals to aid in my transition back into a suitable work-life balance.
I was able to draw from Conor’s years of experience as an Account Manager to better understand how to support companies with varying needs, as well as how to set realistic expectations for customers with incompatible time zones. Conor’s advice also gave me the confidence to take a more considered approach in understanding the nuances of customer questions, which has helped further develop my critical thinking skills so I can make suitable recommendations and best support my customers.
I’d highly recommend Conor as both an incredible source of knowledge around customer support and as a supportive mentor who specialises in understanding the importance of work-life balance.